Contents:

Part I: Manual of Office Procedure

1. Introduction
2. Definitions
3. Structure of the Government of India
4. Management of DAK
5. File Management
6. Forms and Procedure of Communication
7. Drafting of Communication
8. File Numbering System
9. Record Management
10. Security of Official Information and Documents
11. Checks on Delays
12. Miscellaneous

1. The Good Administrator
2. Office Management
3. Machinery of Government and Functions of Various Grades of Officers
4. Drafting
5. Financial Sanctions
6. Parliamentary Procedure
7. Handing of CAT Cases
8. Organisation and Methods
9. Citizens Charter
10. Desk Officer System
11. Office Layout and Mechanical Aids to Office Management
12. Records Management
13. Retrieval Systems
14. Forms, Reports and Returns
15. Human Behaviour in Organisation