Contents:

Module A: Applicable to BCs of Payments Banks

1. Structure of Indian Banking and Types of Banks
2. Various Deposit Schemes and Other Services
3. Account Opening, On-Boarding Process, KY Mechanism and Operations
4. Accounting Finance & Operations
5. Grievance Redressal Mechanism in Banks and Banking Ombudsman Scheme
6. Overview of the Financial Market
7. Financial Inclusion and Banking for the Unbanked
8. Business Correspondent and Business Facilitator (BC/BF) Model: A Vehicle for Financial inclusion
9. Risk and Fraud Management
10. PMJDY, PMJJBY, PMSBY and APY
11. Basic Technical Skills
12. Digital Banking Products
13. Communication and Financial Counselling (Inclusing Financial Literacy and Financial Education)
14. How to Deal with Different Types of Customers
    

Module B: Applicable to BCs of Payments Banks who have cleared Module A and Subsequently Appointed by SCBs as BCs

1. Various Deposit Schemes and Other Services
2. Accounting, Finance & Operations
3. Loans and Advances: Retail Lending
4. Principles of Sound Lending
5. Kisan Credit Card Scheme
6. Asset Classification and Methods of Recovery
7. Overview of the Financial Market
8. Microfinance and Self Helps Groups (SHGs)
9. Soft Skills and Strategies for Recovery of Bank Loans