This book is designed in multiple choice questions format as per the examination needs of CAIIB optional paper. It contains MCQs covering the whole syllabus under five modules covering 23 chapters.

Contents:

Module - A : Retail Banking.

1. Introdunction.
2. Role within the Bank Operations.
3. Applicability of Retail Banking Concepts & Distinction between Retail & Corporate / Wholesale Banking.

Module - B : Retail Products.

1. Customer Requirements.
2. Product Development Process.
3. Credit Scoring.
4. Important Retail Asset Products.
5. Credit & Debit Cards.
6. Remittance Products.

Module - C : Marketing in Retail Banking.

1. Marketing
2. Delivery Channels
3. Delivery Models.
4. Customer Relationship Management.
5. SErvice Standards.
6. Technology.

Module - D: Other issues related to Retail Banking.

1. Recovery of Retail Loans.
2. Securitisation
3. Other Issues 

Module - E : Other Matters relating to Home Loans.

1. Lemder's Appraisal Procedure.
2. Securitisation - Mortgage Backed Securities.
3. Housing Finance & Tax Planning.
4. Mortgage Advice.
5. Valuation of Real Proprety